Effective February 1, 2019
If you have questions about data protection or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us so we can reply to you more quickly.
Name of the company collecting the personal data (the controller): Florasoft LLC
Address: PO BOX 731412 Ormond Beach, FL 32173
Data you provide us
Data we collect automatically
Data we collect from our partners
To make the Services work (performance of contract)
We process data necessary to
To make the Services more enjoyable for our players (legitimate interests)
We collect and process necessary data to
To show personalized advertisements (legitimate interests or consent depending on applicable jurisdiction)
We collect, process and transfer to our third-party partners personal data to:
To keep the Services safe and fair
Ensuring a level playing field in the Services is a top priority for us.
In order to keep the Services and their social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to
To analyze, profile, and segment
In all of the above cases and purposes, we may analyze, profile and segment all collected data in anonymized form.
With your consent
With your consent, we may process your data for additional purposes, such as using your location based on your IP address to show you local events.
Apart from Florasoft, your data can be accessed by others in the following situations:
Other players and users
Social features are a core component of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.
Partners working for Florasoft
Florasoft has partners to perform certain services for us. These partners process your data only at and according to Florasoft’s instructions in order to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.
International data transfers
Access the personal data we hold about you
If you request, we will provide you a copy of your personal data in an electronic format.
Your other rights
You also have the right to correct your data or have your data deleted. If certain personal data is processed based on consent given by you, such consent can also be withdrawn by you at any time.
We will respond to all requests within a reasonable timeframe. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local data protection authority.
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
We retain your data for as long as your account is active or as needed to provide you the Services. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us.